You can send an email to our support email address above at any time. Support emails will be monitored and picked up by our support team during normal working hours. Every support email will be entered onto our case management system, 'Mission Control', and you will receive an email acknowledgement including the case number that has been assigned to your support case.
By Live Chatwww.agathos.co.uk
Then click on the “Chat with us!” Tab at the bottom of any page. You will quickly be chatting live to one of our support team. If they can help you there and then they will, otherwise details entered them onto our case management system, 'Mission Control', you will be given a case number. You issue will be resolved as quickly as possible.
By Telephone0115 9401828
You can continue to call Agathos support on the telephone number above. However, UK phone networks are struggling at the moment generally during these difficult times. If your call is not urgent, we would prefer that you use our support email address. However, with many of our support staff working from home, we have a central system of forwarding calls to our support team. Please allow time for the ‘forwarding system’ to route for a support team member.