Contact Us

During this disruption to normal business working routines Agathos have put in place some contact systems to help you.

Most of our staff are now based at home but are in contact via mobile phone and also our office network, which allows full use of our services and access to our company servers. All staff are also in communication with each other; by chat, video and voice too.

The most efficient and effective way to contact us is by email to: support@agathos.co.uk, which goes directly to our support team.

Support Phone Line

Our office telephone number will be forwarded to various support staff mobiles, but please give an additional few seconds for the phones to connect and put you through. Be aware that if the staff member is on the phone or unable to answer, then the call will go to answerphone or may be missed. Because we are unable to see the number that has rung, we will not be able to call back. Far better to use email or chat if you can.

By Email
support@agathos.co.uk

You can send an email to our support email address above at any time. Support emails will be monitored and picked up by our support team during normal working hours. Every support email will be entered onto our case management system, 'Mission Control', and you will receive an email acknowledgement including the case number that has been assigned to your support case.

By Live Chat
www.agathos.co.uk

Then click on the “Chat with us!” Tab at the bottom of any page. You will quickly be chatting live to one of our support team. If they can help you there and then they will, otherwise details entered them onto our case management system, 'Mission Control', you will be given a case number. You issue will be resolved as quickly as possible.

By Telephone
0115 9401828

You can continue to call Agathos support on the telephone number above. However, UK phone networks are struggling at the moment generally during these difficult times. If your call is not urgent, we would prefer that you use our support email address. However, with many of our support staff working from home, we have a central system of forwarding calls to our support team. Please allow time for the ‘forwarding system’ to route for a support team member.

Get In Touch Or Request A Demo

Click To Navigate